How we plan delivery from Stellenbosch
Most orders start with a quick check on quantities, sizes and where the belts need to go. From our Stellenbosch base, we plan each order around the finish date, event date or training deadline so there is enough time for fit checks and dispatch. If you are ordering for a club, a race day or a retail re-supply, send through the enquiry form and we will confirm the best route for your delivery plan.
For local collections and nearby deliveries in Stellenbosch, Paarl, Somerset West and Bellville, timing is usually quicker because we can align packing and handover more closely. For Cape Town, Johannesburg, Durban and George, we plan extra time for courier movement and peak road traffic around month end and holiday periods.
Lead times for standard and event orders
Lead times depend on order size, sizing requests and whether you need race pack inserts or custom colour runs. Simple repeat orders can move faster, while larger event packs need more checking before dispatch. We always prefer a little more time, especially when the order is going to a trail event or a road race with fixed registration dates.
- Small repeat orders: usually the quickest to dispatch once sizes are confirmed
- Club orders: allow time for participant sizing and final quantity checks
- Event orders: build in extra time for packing, labelling and race pack inserts
- Custom colour runs: plan earlier so colours and quantities can be matched properly
When load-shedding affects packing or admin time, we keep the schedule practical and communicate clearly. A late change at your end can affect the handover window, so it helps to finalise numbers early.
What happens after you send an enquiry
Once your enquiry comes in through the contact page, we confirm the order scope and delivery area. We then check product type, participant numbers, sizing requirements and any event specific notes such as hydration layout advice or crew belt kits. If the order is for a race, we will also ask for the registration cut-off date and whether the items need to be packed by team, wave or club.
- Step 1: Submit the enquiry form with your delivery town and order details
- Step 2: We confirm sizing, quantities and any special packing needs
- Step 3: We agree the dispatch window and collection or courier option
- Step 4: Orders are packed and checked before handover
- Step 5: You receive dispatch confirmation for tracking or collection
Courier, collection and event handover options
Depending on where the order needs to go, we can arrange courier delivery or local handover. For event organisers, we often assist with direct supply to race registration points, pack tables or team collection points. That makes it easier to get belts into runners hands before the start line, especially when event traffic and parking are tight.
In coastal areas like Durban and George, we also factor in humidity and storage conditions so products are packed cleanly and kept ready for handover. If you are collecting, please make sure the receiving person knows the name on the order and has the correct reference details.
Delivery for clubs, schools and race organisers
Club order management and participant sizing are easier when we work from one clear contact person. For schools, running clubs and race organisers, we can split a large order into groups, sizes or event packs. This is useful for marathon squads, trail entries and mixed ability training groups where comfort and fit matter across different body types.
We also support repeat order planning for annual events. If your race returns each year, we can keep the same structure on file and use it as a base for the next delivery round. That saves time and keeps the packing process more predictable, even when your numbers change slightly.
Practical points before your order leaves us
Before dispatch, we check that each order is packed clearly and that the quantities match the order summary. This is especially important for bulk orders, race pack inserts and custom colour runs where items may be separated by group. If there is a special delivery note, such as a venue access code or a loading bay instruction, please include it early so there are no delays.
- Confirm the delivery town and venue name exactly as it appears on the booking
- Send final participant numbers before packing starts
- Tell us about any deadline linked to registration, expo setup or race morning
- Keep one contact person available for questions during dispatch week
We prefer direct, practical communication. It keeps the order moving and avoids last minute confusion, which can be a problem when events are close and everyone is under pressure.
