1. Who We Are and What This Policy Covers
Waistbag Run is based in Stellenbosch, Western Cape and supplies running and hydration waist belts to individuals, clubs and event organisers across South Africa. This policy explains how personal information is collected, used, stored and shared when you contact us, request a quote, place an order, or ask for support with sizing, dispatch or event planning.
The responsible operator is Astros Marketing (Pty) Ltd, acting for Waistbag Run. By sharing your details with us, you allow us to process that information for lawful business purposes connected to our products and services. We treat personal information with care and use it only for the reason it was given, or for a related purpose that is permitted by law.
2. Information We Collect Through Enquiries and Orders
We may collect information that you provide directly through our enquiry form, order notes, or other correspondence. This can include name, organisation, delivery address, event details, sizing information, payment-related records and any instructions needed to fulfil your request. If you are placing a club or race order, we may also receive participant lists or kit allocation details.
- Contact details and preferred communication method
- Delivery and collection information
- Event dates, quantities and sizing requirements
- Special instructions for custom colour runs or crew belt kits
- Records needed for repeat orders, support and dispatch coordination
We may also collect technical information when you use our online contact form, such as basic device and browser details, in order to keep the service working properly and to manage enquiries efficiently.
3. How We Use Personal Information
We use personal information to respond to queries, prepare quotations, manage stock planning, arrange dispatch, and support events across areas such as Cape Town, Stellenbosch, Johannesburg, Durban and George. We also use it to provide product fit briefing, hydration layout advice, participant sizing and repeat order support when requested.
Information may also be used for internal administration, quality control, service improvement and record keeping. In some cases, we need to retain order histories or correspondence so that we can resolve questions later, manage returns if applicable, or confirm previous specifications. We do not use personal information for unrelated purposes without lawful justification.
4. When We May Share Information
We only share personal information when it is necessary for the service you asked for or when the law allows or requires it. This can include sharing with staff members involved in production, logistics, customer support or event coordination. Where a delivery partner, payment processor or other service provider is involved, they may receive the details needed to complete their part of the process.
- To arrange delivery or collection of goods
- To manage bulk orders, club orders or event pack inserts
- To support production, dispatch and quality control
- To comply with legal, tax or regulatory duties
- To protect our rights, property or lawful interests
Anyone who handles personal information on our behalf is expected to keep it confidential and use it only for the agreed purpose.
5. Security, Storage and Retention
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure. Access is limited to people who need the information to carry out their work, and records are stored only for as long as required for the business purpose or as required by law.
Because we operate in South Africa, data may be stored or processed locally and, where necessary, through service providers that support our business systems. We apply the same care regardless of where the information is held. Where a record is no longer needed, we aim to dispose of it safely and in line with our retention practices.
6. Your Rights Under POPIA
You have rights in relation to your personal information, including the right to ask what we hold, request correction of inaccurate details, or object to certain forms of processing where the law allows. You may also withdraw consent where consent was the basis for processing, although this may affect our ability to continue with an order or enquiry.
- Request access to your personal information
- Ask for correction or deletion where appropriate
- Object to processing in certain circumstances
- Withdraw consent where applicable
- Lodge a complaint if you believe your rights have been affected
To make a request, please use the enquiry form on our contact page and include enough detail for us to identify the record in question. We may need to verify your identity before acting on a request, which helps protect you and other customers.
7. Cookies, Updates and Contact
Our contact page and related pages may use cookies or similar tools to improve form performance, remember basic preferences and measure how the site is used. You can usually adjust your browser settings if you prefer to limit cookies, but some features may not function properly without them.
We may update this privacy policy from time to time to reflect changes in law, our services or our operational processes. The latest version will apply from the date it is published. If you have a privacy-related question or want to exercise your rights, please send your request through the enquiry form on our contact page and we will respond as soon as reasonably possible.